Terms and conditions

1. Scope

These terms apply when Marjon Cortenraad makes an offer or enters into an agreement for coaching, advice, workshops, collaboration or digital learning products. Different arrangements apply only when confirmed in writing.

2. Offer and agreement

The content, approach, price, additional costs, schedule and duration are agreed as clearly as possible in advance. An agreement begins upon written acceptance of an offer, engagement confirmation or other clear confirmation.

Important arrangements for the specific service are included in the offer or confirmation, not only in these general terms.

3. Coaching and advice

Coaching and advice focus on support, insight and practical development. They are not medical treatment, diagnosis, psychotherapy or a substitute for professional care.

The client remains responsible for their choices, sharing relevant information and consulting a doctor or other qualified professional when needed.

4. Appointments and cancellation

Rescheduling, cancellation and any costs are stated in advance in the quotation, engagement or appointment confirmation. If force majeure prevents an appointment, the parties first seek a reasonable new date or solution.

5. Fees and payment

Fees, VAT and any costs are stated clearly in advance. Invoices must be paid within the agreed term. If payment problems arise, a reasonable solution will first be sought together.

6. Confidentiality and privacy

Information from conversations is treated confidentially, except where disclosure is required by law, to prevent serious danger, or with the client's consent. The Privacy & cookies page applies to personal data.

7. E-learning and digital content

Access to e-learning is personal and may not be shared without permission. The content remains the property of Marjon Cortenraad or the stated rights holder.

For paid digital content, the access period, technical requirements, price and withdrawal rules are stated clearly before purchase.

If the consumer wants immediate access to an e-learning, Marjon separately requests explicit consent before delivery begins during the cooling-off period and acknowledgement that the consumer understands that this causes the statutory right of withdrawal to be lost. Access is activated only after that, and these declarations are confirmed with the agreement.

Once delivery has begun with this prior consent and acknowledgement, the purchase can no longer be reversed solely by invoking the statutory cooling-off period and there is no right to a refund on that basis. This does not limit statutory rights if the digital content does not conform to the agreement or mandatory law provides otherwise.

If the required consent, acknowledgement or confirmation has not been obtained correctly, the statutory rules on the cooling-off period and refunds continue to apply.

8. Intellectual property

Texts, exercises, models, videos and other materials may be used personally. Copying, publishing, selling or using them in your own services requires written permission.

9. Liability

Marjon performs the engagement with care but cannot guarantee a specific recovery, learning or business outcome. Liability is not excluded where prohibited by law. The client remains responsible for decisions based on the support.

10. Complaints and governing law

Discuss a complaint with Marjon as soon as possible so a solution can first be sought together. Dutch law applies. Disputes are submitted to the competent court unless mandatory consumer law provides otherwise.